Senior airman receives Air Force-level Aces High award

Senior Airman Susan M. VonArx

Senior Airman Susan M. VonArx

TINKER AIR FORCE BASE -- Senior Airman Susan M. VonArx, a customer service technician with the 72nd Comptroller Squadron, has been recognized by Secretary of the Air Force Financial Management as the August recipient of the "Aces High" award.
   Airman VonArx arrived at Tinker in December 2003 where she was assigned to the Customer Service Section. She immediately excelled as she briefed more than 900 newly assessed personnel.
   Airman VonArx's knowledge and professional appearance enabled her superiors to select her to in-process a general officer, 72nd Air Base Wing commander and all squadron commanders.
   She processed 700 on-station transactions with a two-day turnaround; crushing the five-day standard.
   Additionally, Airman VonArx input more than 3,100 pay entitlement documents exceeding $750,000 with a 99 percent accuracy rate.
   She maintained an excellent 4.8 out of 5 customer service rating with many feedbacks stating; "The best customer service ever received." Airman VonArx moved to Customer Support and began working as a military pay expert.
   She briefed the deployment processing line during the Operational Readiness Inspection and was lauded by Inspector General inspectors as her polished communication skills led to the 72nd ABW receiving an overall "Excellent" ORI rating.
   Her maturity and desire for challenges enabled her to be hand-selected by the Financial Services as the debt management clerk -- a position traditionally held by a staff sergeant.
   Moving back to Customer Service, she computed and collected $165,000 in miscellaneous debts with a 100 percent accuracy assuring customer confidence.
   Airman VonArx volunteered to deploy as a Third Country National Escort in September 2005 where she protected 1,400 base personnel and $900 million worth of American aircraft assets.
   Among other activities, she has also devoted more than 200 hours to Tinker Honor Guard, performing 70 details.