Quality assuarance
Attention to detail and a determination to make a difference help Lisa McGowen in her role as a quality assurance specialist for the 76th Commodities Maintenance Group. Ms. McGowen monitors problems with parts that are identified by customers and is responsible for quality deficiency reports. She oversees the entire process from investigation, reporting and any rework, communicating actions taken and documenting processes. She also tracks QDRs for her area, watching any trends with a certain part or process as part of the team dedicated to delivering excellence to those in the field. (Air Force photo by Margo Wright)