Citi taking over GTC duties from BofA Published July 31, 2008 By Greg Woodson 72nd Comptroller Squadron TINKE AIR FORCE BASE, Okla., -- All government travel cardholders will receive new cards during the summer of 2008. The Department of Defense's current Government Travel Charge Card contract with Bank of America is ending this year. Citi was awarded the contract as the new GTCC provider and will continue to support the mission needs of over 1.2 million DoD travel cardholders. What Cardholders Need To Know As the travel card program transitions from one vendor to another, all government travel cardholders will receive new cards beginning in August. Current cards expire on Nov. 29, at 11:59 p.m. Eastern time. New cards, issued by Citi, will be ready for use one minute later, Nov. 30 at 12:00 a.m. Eastern time. Cardholders are advised to confirm their mailing addresses on file with Bank of America as new travel cards will be mailed to that address. Workers scheduled for a Permanent Change of Station should ensure that their new address and date of move is on file with Bank of America. Cards that are sent to an incorrect address will be returned to Citi. The unit Agency Program Coordinators will not have the option to forward the mail to new addresses. If a new travel card doesn't show up by Oct. 31, cardholders should notify their APC. Important Note: Employees must verify receipt of the new travel card immediately by phone or online, to ensure that it will be activated. The information required for verification will be printed on a sticker affixed to the new card. As part of the receipt verification process, cardholders must agree to the terms & conditions in order to use the new card. Traveling During the Cutover Members traveling during the cutover Nov. 29-30, should charge all official travel expenses including, Nov. 29 on their current card. Travel expenses incurred from midnight Eastern timed Nov. 30 should be charged to the new Citi-issued card. Outstanding Charges Members must pay all outstanding, undisputed charges on Bank of America cards before Nov. 29. If there is a current credit balance, call the phone number on the back of the card to request a statement. After the cutover, Bank of America will continue to accept and receive payments for charges previously made on its cards. What to Expect Since the new card will also be VISA branded, cardholders will have the same worldwide charging privileges as they do with the current program. Charge limits will remain the same and APCs will have the authority to raise limits to meet mission requirements.