Personal Property Processing Office opens in Bldg. 469

Published Sept. 24, 2015
By Kimberly Woodruff
Staff Writer

TINKER AIR FORCE BASE, Okla. -- The 72nd Logistics Readiness Squadron's Personal Property Processing Office has moved to Bldg. 469 to better serve Team Tinker and its families.

The PPPO at Tinker supports 26,000 Department of Defense military and civilians, along with 18,000 dependents, for the purpose of moving their household goods when they change duty stations. Tinker's office handles nine counties in central Oklahoma, and runs approximately 2,482 shipments annually.

In fiscal 2014, the shipment oversight saw $88,625 in cost savings.

Christopher Fellows, lead traffic management specialist with 72nd Logistics Readiness Squadron, wants to remind Tinker personnel the office is ready to serve its customers. In addition to shipping and storing household goods, the PPPO also handles airline travel arrangements and even information on shipping personal vehicles overseas.
Mike Frasco, chief of distribution and deployments, said the move was part of their strategic plan to capture new business.

"We want to set the standard for DOD customer service, by embodying the AFSC Way," said Mr. Frasco. "Through our gated processes, we had great success empowering our employees to embrace the Continuous Process Improvement culture.

As an organization, we believe in the AFSC Way and have realized as we mature in this philosophy it benefits not only to our customers, but the way we accomplish our business."

Larry Yeley, PPPO chief, said all employees know the processes and process improvement.

"We're building a culture in PPPO of process improvement based on strategic goals within the AFSC Way," he said.

In fact, Mr. Yeley would like other businesses such as their headquarters, Joint Personal Property Shipping Office for the South Central Region, to implement changes as well.

Mr. Frasco said one example of their improvements is a program in which they re-weigh shipments from overseas. The shipments weighed more overseas than they did here. It has generated $141,151.87 in cost savings this fiscal year to date.

"We foster relationships and network, and we think we can affect how other bases operate," said Mr. Yeley. "Through collaboration we can bring the best product to our customer."

Mr. Yeley also added that they receive hundreds of surveys with comments from their customers.

"The majority of the surveys come back with excellent comments," he said.
Mr. Yeley said his office has worked hard. "I would challenge anyone on Earth to beat our customer service," he said.