The 72nd Air Base Wing Communications Directorate is relaunching a useful web tool to assist Tinker Air Force Base’s computer users with their most common challenges. The Tier Zero website, a self-help tool which is available to almost any Tinker AFB network user, assists users with common tasks such as clearing web browser caches or connecting to network printers without the need to speak to the base’s help desk. “The Communications Directorate is constantly striving to ensure customer service, communications and mission support by improving our processes wherever we can,” said John Chiffy, 72nd Communications Directorate Operations Division chief. “We’re hoping Tier Zero will be our next success story.” The Tinker help desk typically handles 300 to 400 calls per day, according to Eric Robinson, Chickasaw Nation Industries help desk program manager. Robinson said the new system should reduce long hold times, abandoned calls and ultimately enhance the customer experience.