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  • Tenant feedback drives housing programs improvement

    JOINT BASE SAN ANTONIO-LACKLAND, Texas – Air Force housing program officials are analyzing data from the calendar year 2021 Department of Defense Annual Tenant Satisfaction Survey for trends and ways to improve the enterprise’s housing portfolio and tenant experience (OMB Control Number: 0704-0553

  • Installation commanders are key in privatized housing success

    Following full analysis and inputs from more than 45,000 residents, the Air Force's enterprise-wide effort to improve privatized housing program by actively engaging residents and families, and increasing installation commander input is showing positive results.

  • Resident advocates key to rebuilding trust in AF privatized housing program

    JOINT BASE SAN ANTONIO-LACKLAND, Texas -- The Department of the Air Force welcomed its first group of privatized housing resident advocates June 15 with a clear mandate: rebuild trust in the privatized housing program.  The Air Force established the RA positions as part of a sweeping effort to