TINKER AIR FORCE BASE, Okla. --
The 72nd Comptroller Squadron at Tinker Air Force Base has changed its business model in order to continue efficiently serving Team Tinker during the COVID-19 outbreak.
Maj. Benjamin Wright, 72nd CPTS commander, said that the squadron’s mission of ensuring pay for all employees in an accurate and timely manner and delivering exceptional decision support will remain at the forefront, even though things may be running a little differently for the foreseeable future.
“What we’re doing is similar to other organizations where first we’re looking out for our personnel’s safety and second we’re completing the mission,” Wright said.
The new business model for the squadron allows for teleservice through instant message, email and phone communication while protecting their Privacy Act information and accomplishing the same speed of service.
All customers are currently being directed to seek assistance via established organizational service-lines and workflows, and all scheduled in/out processing, separation and retirement briefings as well as cashier operations will be completed by appointment only.
“We’re utilizing different means to [accomplish] the same end,” Wright said. “One of the challenges we’re working through currently is identifying out of all the services we provide which are the most impactful and important to the customers and their mission.”
Wright said their top priority is services that are pay affecting for the Airmen (civilian and military).
“Individual’s pay, for us, is the absolute most important priority to make sure we get it done right and quickly. We want to establish pay for new employees, ensure outbound employees are not held up and ensure that folks in a PCS or TDY status are taken care of during this restriction on movement. Currently, this impacts all government funded temporary duty assignments,” Wright said. “There are some permanent change of station assignments that are on hold because the location where they were moving to, from or through is a ‘level three’ (COVID-19 areas) location for example. There are people in a variety of different perilous circumstances because of quarantining, because of restriction on movement and the different duty statuses that they’re in.”
The squadron’s second priority is the certification and funds control they provide for all of Team Tinker. “We want to make sure there’s no work stoppage on our account,” Wright said.
“We’re continually working with higher headquarters on a litany of new regulations that have been published in the last two weeks, as well as individual customers to make sure their specific circumstances and questions are answered as promptly as possible,” Wright said.
Experts in each field will be available in a one-on-one capacity to answer any questions and team leads will be available for urgent and sensitive cases. Airmen and civilians can reach customer service and send service requests to:
Military Pay: 505-739-5180
Travel Pay: 405-734-5189
Civilian Pay: 405-736-5419
Cashier Operations - By Appointment Only: 405-739-2155
DITY Moves, Check deposits, lost badge payments, jury duty collections
Fund Certification: firstname.lastname@example.org
Funds Control: email@example.com
FMAS Systems: 72CPTS_FMASSYSTEMS@us.af.mil
DTS Tier 2 helpdesk for ODTAs: firstname.lastname@example.org
FMAO Team can be contacted directly by your Unit Resource Advisors and Commanders