New Automated phone system to help keep Airmen in touch with their families

Published July 3, 2008
By Micah Garbarino
Tinker Public Affairs

TINKER AIR FORCE BASE -- Tinker Air Force Base is installing a new system deployed Airmen will soon use when placing phone calls home. The system will ensure Airmen get the time they need for a chat with their loved ones on their own schedule and for the proper amount of time.
   "There are guidelines in place that regulate the amount of time a deployed member gets for morale calls. This will enforce those guidelines," said Steve Hoffman with the 72nd Communications Squadron and the AHAMS project manager here.
   The Automated Health and Morale System is an Air Force wide improvement to the old, operator-run system that used to be the norm for Airmen calling home from overseas.
   "We haven't completed our install yet, but we hope to be done with testing, up and running by September," Mr. Hoffman said.
   Previously Airmen would place a call on a Defense Switching Network line back to an operator at their home station. That operator would then place a local call, connecting the Airmen and the third party.
   Because the new system is automated it is available 24/7, not just when the operator is there to assist. It also has the potential to cut costs for the Air Force, while still providing Airmen with the contact they need while deployed.
   The system allows Airmen to use a personal identification number to place calls.
Minutes are tracked almost like a pre-paid calling plan, to ensure that Airmen receive all their allotted time and also that abuse does not occur.
   "Once the system is on line, Airmen will be notified of the proper procedures for requesting a PIN through the 72nd Communications Squadron," Mr. Hoffman said.