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Force Support Sustainment Flight is customer driven, ‘behind the scenes’

Tinker’s four fitness centers are managed by the 72nd Force Support Squadron’s Sustainment Services Flight. An indoor cycling class at the Bldg. 216 fitness center is a high energy class held daily.(Air Force photo by Margo Wright)

Tinker’s four fitness centers are managed by the 72nd Force Support Squadron’s Sustainment Services Flight. An indoor cycling class at the Bldg. 216 fitness center is a high energy class held daily.(Air Force photo by Margo Wright)

The Tinker Honor Guard performs a solemn POW/MIA table ceremony during a recent Tinker event at the National Cowboy and Western Heritage Museum in Oklahoma City.  Members represent the Air Force, and Tinker, as they honor military members at funerals and care for the flags during numerous events on base and in the community. Pictured clockwise from front are, Staff Sgt. Lawrence Bach, Airman 1st Class Benjamin Powe, Senior Airman Jennifer Stacy and Airman 1st Class Johnathan Flemmer. (Air Force photo by Margo Wright)

The Tinker Honor Guard performs a solemn POW/MIA table ceremony during a recent Tinker event at the National Cowboy and Western Heritage Museum in Oklahoma City. Members represent the Air Force, and Tinker, as they honor military members at funerals and care for the flags during numerous events on base and in the community. Pictured clockwise from front are, Staff Sgt. Lawrence Bach, Airman 1st Class Benjamin Powe, Senior Airman Jennifer Stacy and Airman 1st Class Johnathan Flemmer. (Air Force photo by Margo Wright)

Guest room attendant Alicia Inzauto prepares a room in the temporary family quarters recently. The rooms have been renovated recently.(Air Force photo by Kelly White)

Guest room attendant Alicia Inzauto prepares a room in the temporary family quarters recently. The rooms have been renovated recently.(Air Force photo by Kelly White)

Java City employees Elizabeth Parramore, Milissa Stockton and Debby DeSha, from left, create specialty coffee drinks at the popular spot located in the Café 3001 restaurant of Bldg. 3001. The base dining facilities are part of the services provided by the 72nd FSS Sustainment Services Flight. (Air Force photo by Dave Faytinger)

Java City employees Elizabeth Parramore, Milissa Stockton and Debby DeSha, from left, create specialty coffee drinks at the popular spot located in the Café 3001 restaurant of Bldg. 3001. The base dining facilities are part of the services provided by the 72nd FSS Sustainment Services Flight. (Air Force photo by Dave Faytinger)

Above, Tinker Club handles retirements, official ceremonies and wedding receptions as some of the activities of the Sustainment Services Flight-managed facility. A recent assumption of command ceremony filled the ballroom.  (Air Force photo by Dave Faytinger)

Above, Tinker Club handles retirements, official ceremonies and wedding receptions as some of the activities of the Sustainment Services Flight-managed facility. A recent assumption of command ceremony filled the ballroom. (Air Force photo by Dave Faytinger)

TINKER AIR FORCE BASE, Okla. -- Your wellbeing is their first priority. And, they work around the clock managing the base's lodging, fitness, dining facilities and Honor Guard to meet your satisfaction. "They" are the 172 personnel in the 72nd Force Support Squadron's Sustainment Services Flight.

Spread throughout the base, the unit is responsible for four fitness centers, at least nine dining facilities and the Indian Hills Inn.

"Personnel work extremely hard every day to provide first-rate service for any customer who walks through that door," said Capt. Christina Reyes, acting flight chief. "What they do for the customer on a day-to-day basis behind the scenes is just phenomenal."

Primarily comprised of civilians, contractors and military officers, the unit is limiting the number of enlisted personnel as a result of command drawdown. Maj. Isobelle Mahoney, acting 72nd FSS director, said there are still several enlisted members working in the sustainment services flight at other bases, primarily war-ready installations, but not a sustainment bases, including Tinker.

With no such thing as an "average day," the flight personnel work to satisfy customers' needs and improve their services; often by fulfilling customers' requests. Captain Reyes said in the upcoming weeks, Wi-Fi will be added to inn rooms. Within the Gerrity Fitness and Sports Center, two spin bicycles and a rowing machine were recently added. The average daily operating expense is $10,200.

"In services, we have the flexibility to shoot for the moon and get creative, and think completely outside-of-the-box and try to experiment in different directions," Captain Reyes said.

The flight's efforts have paid off. In recent years, the flight has won several Air Force Materiel Command-level awards.

Major Mahoney said the flight has won a gold plate for best food service in the command and gold keys for best lodging in the command.

"There's a lot of behind-the-scenes work that makes their jobs look easy," she said.